Job Specification

The Front Office Intern assists in the daily operations of the Front Office and actively participates in the different activities of the department. Responsible for the reception desk, carrying out general administration duties and will be required to assist with the day to day running of the front Office department. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands on the front desk, find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel. Carry out all necessary operations when guests arrive and depart (check-in/ check-out)

Job Responsibilities

• To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.
• To answer queries from guests, referring them to contact points at which they can obtain further information.
• Liaise with other departments regarding matters arising: e.g. Security, Housekeeping, Engineering, accounting, F&B, etc
• Report to Front Office Manager any maintenance that needs attention at the Lobby.
• Escort the guest to the room and explain all hotel and room’s facilities.
• Following through these maintenance issues when required.
• Supervise day-to-day running of the front office.
• Participate in training of staff in all areas: i.e. computer systems, balancing of shifts, day to day operations, customer service.
• Ensuring the delivery of high standards to guests.
• Insuring a speedy resolution to any problems that may arise on shift
• Liaise with housekeeping regarding accommodation requirements.
• Assisting with the duties of other departments if limited staff.
• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote the hotel and company image.

Skill Set Required

• Planning And Organizing
• Ability To Multitask And Prioritize
• Customer Service Orientation
• Attention To Detail And Accuracy
• Professional Appearance And Attitude
• Effective/Excellent Verbal And Written Communication Skills
• Ability To Handle Stress And Stay Calm Under Pressure

Job Requirements

• Students or graduates related to Tourism / Hospitality Management from around the world.
• Friendly and guest-oriented
• Strong verbal and written communication skills.
• Being a genuine ambassador with a
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Salary and Benefits

Offered Salary: AED 1000 monthly
Food Accommodation Transportation visa