Job Specification

We are looking for a Spa Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Spa Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Job Responsibilities

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Familiarity with Spa Booking Softwares
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skill Set Required

• Ability to listen to directions
• Great organizational skills
• Ability to juggle multiple tasks at once

Job Requirements

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales
• Minimum of 1 year of employment within a Hotel environment or Spa
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must be a team player
• Must have weekend availability.
• An ability to remain calm under stressful circumstances

Salary and Benefits

Offered Salary: AED 2000 monthly - AED 2200 monthly
Overtime Applicable
Visa Provided Food Accommodation Transportation Medical Insurance