Job Specification

The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. Spa attendants facilitate the day-to-day operations of spas or wellness centers. They conduct regular cleaning and maintenance and take charge of inventory, tracking supplies and stocking treatment rooms with fresh materials. Alongside these tasks, they may take on administrative duties such as manning the front desk and coordinating appointments. It’s essential for them to practice good customer service all throughout, with the end goal of crafting a positive, rewarding spa experience that satisfies customers. They typically work in shifts that may extend to weekends, depending on the spa’s business hours, and although they spend much of their time standing, their work environment is usually quiet and soothing.

Job Responsibilities

• Be on time for shift and maintain consistent, regular attendance record.
• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Ensures adequate stock of supplies and equipment; inform management when stock is low.
• Review guest appointment/schedules as needed.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.

Salary and Benefits

Offered Salary: AED 1000 monthly - AED 1200 monthly
Overtime Applicable
As per company policy Food Accommodation Transportation Visa Provided