The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office. They will handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift. They provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests.
The Front Office Rooms Blocker (FORB) will provide an uncompromising high level of accuracy by controlling room blocks and assignments of all arriving VIPs and FPC guests, and through their recognition and amenity selection. The FORB will also ensure that guest requests are met in advance, and their preferences are honored by pre-blocking 'Special Requests'. The FORB will assist the Front Office team in coordinating the day-to-day rooms operations of the Front Office.
Offered Salary: AED 1000 monthly - AED 1200 monthly
As per company policy Food Accommodation Transportation Visa Provided