Job Specification

The Executive Lounge attendant is responsible for delivering five-star service for our Executive Lounge guests. Will be responsible for the food & beverage service in the lounge throughout the day. Drive guest engagement and preference collection in the lounge. Be JW Marriott brand ambassadors. Must be knowledgeable about hotel facilities and services.

Job Responsibilities

• Complete daily shift checklist
• Be knowledgeable of Food Safety & Hygiene Standards
• Excellent knowledge on food and beverage offerings and pairings
• Attend Daily Rehearsals and 15 Minute trainings
• Order Executive Lounge food and beverage inventory using the FMC / Birchstreet program.
• Requisition for service ware, utensils, linens, buffet set-up
• To be a champion of GSS key drivers: “Staff anticipated guest needs” and “problem was resolved on first contact”.
• To be a part of the campaign to collect guest preferences to help personalize the guest experience
• Practice proper food handling procedures
• Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time.
• To have knowledge of hotel/restaurant promotions/opening hours/services offered.
• To have knowledge of room types and locations within the hotel.
• Reporting for duty on time and based on the daily schedule.
• Picking up all food items for breakfast/afternoon tea/happy hour/midnight snack from the kitchen.
• Performing the set up for breakfast/afternoon tea/happy hour/midnight snack.
• Monitoring and recording of guests who enter and utilize the Executive Lounge.
• Assisting the guest at their tables and offering them drinks.
• Sale of drinks and food outside of the cocktail hours to maximize Hotel revenue.
• Taking good care of the guest and being sure to maintain the cleanliness of their table.
• Staff responsibilities include washing of cutleries, glasses and plates/cups.
• Responsible for breaking down of the buffets in the cold kitchen area.
• Pick up all the drinks and food request from the storerooms/kitchens.
• Conducting side duties: cleaning the kitchen, refilling sugar bowls and polishing all the silver ware etc.
• It is the responsibility of the PM shift should set up the table for breakfast.
• Surrender the keys for the executive lounge at the security.
• Have full knowledge of all VIPs arrivals. Maintain a close working relationship with Executive Lounge and general Front Office.
• Maintaining “clean as you go policy”.
• Updating guest data/preference in “Opera”.
• Develop, build and utilize concierge/business centre knowledge.
• Excellent communication with the rest of the staff.
• Follow hotel standard and adhering to all Marriott policies.
• Adhere to all hygiene standards whilst completing necessary forms and returning them to designated departments.
• To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel’s facilities.
• Provide all guests with prompt and courteous service assuring complete guest satisfaction and guest retention.
• Collecting as much useful information about the guests, related to their preferences as well as previous issues and adhering to the proper log in procedures.
• Report any unusual occurrences and/or requests to a Supervisor/Manager.
• Report any technical deficiencies to the concerned department and immediate Manager and follow through with assignment.
• Perform any reasonable request as directed by management.
• Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge).
• Hand over any relevant information with necessary departments and associates through the use of handovers, logbook, daily packet and other tools.
• To ensure that all Guest concerns, complaints and compliments are resolved and addressed in an appropriate manner.
• To oversee all business facilities and ensure that equipment is maintained in the Executive Lounge meeting room.
• To assist Guests with general enquiries, arrange bookings, ticket reconfirmation and any other reasonable service requested by guests.
• Ensure all guests are welcomed according to the Daily Packet arrival experience details.
• Handle all stationary inventory accurately and maintain supplies at a proper level.
• Ensure white board is kept updated in the Executive Lounge and back office areas are kept clean.
• Proactively offer Executive Level Services/up sell.
• Balance Scorecard Results : Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Salary and Benefits

Offered Salary: AED 1200 monthly - AED 1400 monthly
Overtime Applicable
As per company policy Food Accommodation Transportation Visa Provided