Job Specification

We are looking for a Duty Manager to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Under the guidance of the Front Office Manager assess, evaluate and ensure that the long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Job Responsibilities

• Ensures the smooth running of the operations on a day to day basis and in a proactive manner
• Ensures that as per hotel Health & Safety Policy the Fire Exits are free of obstacles
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems
• Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
• Follow up with Housekeeping any unresolved room discrepancies

Skill Set Required

• Team management skills
• Strong organizational skills
• Strong problem-solving skills
• Excellent communication
• Strong time management

Job Requirements

• Minimum of 3 years experience in a similar role in a 5 star international hotel chain
• Working knowledge of reservations department. Strong telephone etiquette.
• Strong knowledge of Microsoft Office applications
• Fluency in English (Written and Spoken)
• Additional languages is a strong advantage
• Experience of supervising large team
• Combined background in Food and Beverage and Front Office a distinct advantage

Salary and Benefits

Offered Salary: AED 4000 monthly
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