Job Specification

Primarily responsible for the supervision of all bell desk staffs, activities and also up keeping of desk area. The bell captain is also responsible for welcoming all guests to the hotel as well as bidding them with a found farewell. He should make sure all luggage, letter, courier and message movements are tracked and accounted. Adhere to hotels standard operating standards at all times and also Communicate with Front desk manager to increase the efficiency of Bell stand / Bell Desk by preparing timely reports.

Job Responsibilities

• To make sure all bellman offering the assistance for every guest with their luggage upon check in or check out.
• Ensure that smooth and fast baggage handling for all arrival / departure guests.
• To be completely familiar with all types of guest rooms, hotel facilities and house entertainment.
• To make sure all luggage that been kept are safe with proper handling in recoding and tagging.
• To guide arriving guest to the reception desk and to wait beside the guest during the check-in, if necessary.
• To make sure direction or information delivered by bellman to the guest are correct and in the proper manner.
• To manage a smooth and efficient valet parking operation.
• To control and make sure the inventory and equipment are properly managed.
• To monitor the development and progress of new recruits and bellman.
• To remember guest names, especially repeat guests, VIPS, repeat guests and long staying guests and always greet guests as they are in the hotel.
• Must be able to know all Food and Beverage outlets; operational times so as to be able to recommend to guests.
• Report any malfunction of equipment of facilities in the lobby to the Bell Captain.
• To assist concierge operations and transportation arrangement
• To perform other duties as may be assigned.

Salary and Benefits

Offered Salary: AED 1600 monthly
Overtime Applicable
As per company policy Food Accommodation Transportation Visa Provided