Job Specification

To handle all guest requests for At Your Service Department. When not making deliveries, the runner must stock supplies to par levels and remove requested items from rooms when guest is completed with the item. The runner must also be available to perform reasonable tasks from agents, supervisors, team leaders and managers that assist with the satisfaction for the hotel. In addition, the runner should strive for learning the AYS agent position.

Job Responsibilities

• Have knowledge of the property, hotel, staff and services including hours of operations.
• Be knowledgeable of the surrounding area. Have thorough knowledge of the guestroom including: location, views, amenities, features, type and facilities.
• Offer the hotel guests the best possible service with exceptional courtesy.
• Make sure amenities are fully stocked.
• Handle and track all amenities (cribs, rollways, electronic devices) delivered to guest rooms on a timely manner, to maintain an accurate inventory, to ensure recovery upon guest departure, and to post the sold items from the AYS storage.
• Take care of good receiving of guest’s faxes/ mails/ messages and make appropriate delivery to the room following proper standards.
• Keep an accurate evidence of entrances in the guest’s rooms with the master key.
• Work in a safe manner with proper handling and lifting.
• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
• Perform a monthly stock inventory for amenities.
• Ensure shoes are properly polished of the guests and sent back as requested.
• Coordinate with GXP agents regarding the guest requests and AYS leaders regarding guest issues.
• Be aware of all manual wakeup call handling procedures.
• Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
• Utilizing all available resources, follow up on previous shift requests are pending issues.
• Be familiar with a directory of information within the hotel and local area information. * Money exchanges, Bank and automated teller machines (ATMS) * Local restaurants, type of food * Local attractions * Houses of worships, hours of services * Shopping facilities, Government offices, Emergency numbers
• Be aware of emergency procedures according to hotel policies & procedures and follows Supervisor/Manager’s instructions.
• Be familiar with all job aids, policies and procedures related to Front Office operations.
• Be Flexible to work various shifts around the business needs to assist all front office sections.
• Have strong organizational skills; always practice “Clean as you go”
• Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
• At all times strive to represent Marriott in the most professional, courteous manner.
• Be proactive in your job, giving proper handover to other colleagues/department head and to follow through.
• Showing positive attitude and inculcating the same within the team members.

Salary and Benefits

Offered Salary: AED 1000 monthly - AED 1200 monthly
Overtime Applicable
As per company policy Food Accommodation Transportation Visa Provided